Customer Service

As soon as we have received your order, we start working on it immediately, so cancellation is not always possible. Please contact customer service; we will check if cancellation is still possible.

Discounts are applied in the final stage before payment. Make sure you are logged in to use discount codes; these are also processed in the final stage of the ordering process.

You can pay with us in multiple ways. The following payment methods are available at Diergigant:

• iDeal
• Immediately
• Bancontant
• Apple Pay
• Google Pay
• Shop pay
• Visa
• Mastercard
• Amex
• Master

NOTE: Not all payment methods are available in all countries.

When placing your order, you can choose to pick up. Before you pick up your order, we ask you to make an appointment via our customer service. Do not hesitate to contact us.

Do you have another question? Then contact us via customer service.

View the shipping costs by clicking here.

Within the Netherlands, the delivery time is usually 2 to 3 working days. For international shipments, the delivery time may be longer.

Your shipment will be delivered by DPD.

Do you have another question? Then contact our customer service.

Returning an order: You can return your order within 30 days. Make sure the items are unopened and undamaged. Contact our customer service for a return label.

If you have received a damaged item, we ask you to contact our customer service within 14 days of delivery. Together with you, we will look for a suitable solution.

The purchase amount will be refunded to the account you used to place the order. This refund will take place as soon as we have received the returned products.

Do you have another question? Then contact our customer service.

For consumers and businesses:
You can easily create an account during the checkout process. Lost your password? Don't worry. Click here to easily set a new password.

For business customers (B2B):
Would you like to create a business account with us? You can do so by clicking here. We will review your application and then contact you.

Diergigant
Landbouwweg 31, 3899 BB Zeewolde

+31 (0) 6 3875 2965

klantenservice@diergigant.nl

Chamber of Commerce number: 39065822
VAT number: NL001972675B05
IBAN: NL85 INGB 0009 3392 99

Every week Diergigant receives numerous sponsorship requests. Unfortunately, we cannot accommodate every request. For questions about sponsorship, you can contact our customer service.

We continuously strive for high quality standards for our products. However, if you receive a defective or malfunctioning product, please contact our customer service immediately for a solution. Together we will assess the situation and what we can do for you. Damage caused by intentional or negligent actions (such as water damage, falls, bumps), or damage due to improper use, insufficient maintenance, normal wear and tear, or misuse of the product is not eligible for compensation or replacement.