Customer service

As soon as we have received your order, we will immediately start working for you, so cancellation is not always possible. Please contact customer service, we will check whether cancellation is still possible.

Discounts are applied at the final stage before payment. Make sure you are logged in to use discount codes; these are also processed in the final phase of the ordering process.

You can pay us in several ways. Diergigant has the following payment methods available:

• iDeal
• Immediately
• Bancontant
• Apple Pay
• Google Pay
• Shop pay
• Visa
• Mastercard
• Amex
• Maestro

PLEASE NOTE: Not all payment methods are available in all countries.

When placing your order you can choose to collect. Before you pick up your order, we ask you to make an appointment via our customer service. Do not hesitate to contact us.

Do you have another question? Please contact us via customer service.

Please review the shipping costs here to click.

Within the Netherlands, the delivery time is usually 2 to 3 working days. For international shipments, delivery time may be longer.

Your shipment will be delivered by DPD.

Do you have another question? Please contact our customer service.

Returning an order: You can return your order within 30 days. Make sure the items are unopened and undamaged. Please contact our customer service for a return label.

If you have received a damaged item, we request that you contact our customer service within 14 days of delivery. We will work with you to find a suitable solution.

The purchase amount will be refunded to the account you used to place the order. This refund will take place as soon as we have received the returned products.

Do you have another question? Please contact our customer service.

For consumers and businesses:
You can easily create an account during the checkout process. Have you lost your password? No problem. click here to easily set a new password.

For business customers (B2B):
Would you like to create a business account with us? That can continue clicking here. We will assess your request and then contact you.

Diergigant
Landbouwweg 31, 3899 BB Zeewolde

+31 (0) 6 3875 2965

klantenservice@diergigant.nl

Chamber of Commerce number: 39065822
VAT number: NL001972675B05
IBAN: NL85 INGB 000 3392 99

Diergigant receives numerous sponsorship requests every week. Unfortunately, we cannot accommodate every request. For questions about sponsorship, please contact our customer service.

We continually strive for high quality standards for our products. However, if you receive a defective or malfunctioning product, please contact our customer service immediately for a resolution. Together we assess the situation and what we can do for you. Damage due to intentional or negligent actions (such as water damage, falls, impacts), or damage due to improper use, insufficient maintenance, regular wear and tear or misuse of the product is not eligible for reimbursement or replacement.